The following terms apply to any orders and purchases you make from this website.
You must not order or purchase goods from us:
We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality (as defined in s54(2) of Schedule 2 to the Competition and Consumer Act 2010 (Cth), please contact us on 1300 893 946 and we will attempt to remedy the situation as soon as possible. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage.
Cellardoor.co will allow you 30 days to return a product where you have changed your mind.
We do not accept Change of Mind returns on Mystery Cases, Wildcards or Wine Subscription orders.
You will be refunded the cost of the items returned, less the cost of return shipping and less a restocking fee of $20.00 per item. An "item" is each single bottle or each single case.
Please note that any bottle you’re returning cannot be opened or consumed – we only accept Change of Mind returns for unopened bottles.
When initiating a Change of Mind return, please provide the following information in your request
Unless the purchaser expressly provides to the contrary, the purchaser requests the seller to deliver the goods to the purchaser. Delivery is via Australia Post unless otherwise specified. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. Please note that we can't deliver wine outside of Australia. We're also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice. Please contact us on 1300 893 946 for any questions regarding delivery.
The product prices listed on our website include $9.90 freight. Payment is only deemed to have been made once it has been received by us. The price of the goods (and delivery services if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, title, and risk in the goods passes to you on delivery of the goods to the delivery address.
Any information you provide to us through the website will be used and stored in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Your contract of sale will be with Treasury Wine Estates Vintners Limited ABN 55 004 094 599 under South Australian liquor licence no. 57702912 and 57600584 and Victorian liquor licence no. 36127397, 32800105, 32800406, 32801779 AND 32069791 as the case may be.
These terms are governed by the laws of South Australia.