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Please Note: Due to current COVID-19 restrictions, please allow additional time on the below timeframes for your order to be delivered in full. We will send you a shipping notification email with a tracking link once your order has been shipped.
Please refer to the table below to find your regions estimated delivery time (business days)
* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.
Please Contact us should you have any queries about the status of your order.
Unless otherwise specified, your delivery will be sent via Australia Post. Should you elect to have your order delivered via our Express delivery service, your order will be delivered via StarTrack Premium.
For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium and is calculated at checkout. Guests are charged a flat rate of $10 for standard Australia post deliveries.
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
Express deliveries via StarTrack Premium may not be left unattended.
Our Australia Post and StarTrack Premium services do not provide date or time specific deliveries.
If your delivery address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.
Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.
For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium.