Delivery Information

  • All member orders include our Australia Post standard delivery service at no additional cost
  • Priority express delivery is available for all orders and calculated during checkout
  • You will receive an email tracking notification when your order has left our warehouse. Track your order by following the instructions within your email
  • Only eligble customers using Australia Post's Safe Drop service may authorise packages to be left unattended. Learn more on Safe Drop
  • Express deliveries via Toll Priority may not be left unattended

2020 Christmas Delivery Cut Off Dates

You’ll find updated delivery times below, applicable to orders placed on 23 March 2020 onwards:

Friday, December 11th

Adelaide Inner Metro

Adelaide Outer Metro

SA Near Country


Thursday, December 10th

Ballarat Region City/Subs

Bendigo Region City/Subs

Country Areas Attached to Metro VIC

Geelong Region City/Subs

Gippsland Region Subs & District

Melbourne Metro

SA Far Country

Mount Gambier


Wednesday, December 9th

Tasmania

Ballarat Region (Selected Areas)

Ballarat Region Other

Bendigo Region (Selected Areas)

Bendigo Region Other

Broken Hill

Canberra Metro

Canberra Region Other

Country Areas Attached to Metro NSW

Geelong Region (Selected Areas)

Geelong Region Other

Gippsland Region (Selected Areas)

Gippsland Region Other

Hunter Region (Newcastle) Primary

Seymour Region (Selected Areas)

South Coast (Wollongong) Primary

Sydney Metro

Seymour Region Other


Tuesday, December 8th

Brisbane Inner Metro

Brisbane Outer Metro

Central Coast Region (Gosford)

Central West (Bathurst) Primary

Gold Coast Region

Goulburn

Hunter Region (Newcastle) Other

Mid North Coast Region (Kempsey)

Murray Region (Albury)

New England Region (Tamworth)

Northern Rivers Region (Casino)

Perth Metro

Riverina Region (Wagga Wagga)

South Coast (Wollongong) Other

Southern Highlands Region

Sunshine Coast Region Primary

Toowoomba City & Near Region

Western Plains Region (Dubbo)

Central West (Bathurst) Other


Monday, December 7th

Alice Springs

Cairns City & Near Region

Darwin City & Subs

Mackay Region

Rockhampton City & Near Region

Sunshine Coast Region Other

Toowoomba Region Far

Townsville City & Near Region


Sunday, December 6th

Cairns Region Far

Rockhampton Region Far

Townsville Region Far & Mt Isa

WA Central/Murchison/Goldfields

WA Great Southern Region

WA South Roads

WA Bunbury


Thursday, December 3rd

WA Pilbara


Wednesday, December 2nd

WA Kimberley


Thursday, November 26th

Cairns Region Distant

NT Other


Monday, November 23rd

Tasmania Remote

 

Please contact us if you have not received your order outside the above timeframes. Thank you for your patience.

 

 

Standard Delivery Times

Please refer to the table below to find your regions estimated delivery time (business days)

NSW & ACT Standard Post Express Delivery
Sydney Metro 4-6 days 2-3 days
NSW Region 4-7 days 2-3 days
Canberra 4-6 days 2-3 days
VIC Standard Post Express Delivery
Melbourne Metro 3-5 days 2-3 days
VIC Region 3-6 days 2-3 days
SA Standard Post Express Delivery
Adelaide Metro 2-4 days 2-3 days
SA Region 2-5 days 2-3 days
QLD Standard Post Express Delivery
Brisbane Metro 4-7 days 2-3 days
QLD Region 5-9 days 3-5 days
QLD Remote (far nth) 7-15 days 3-5 days
WA Standard Post Express Delivery
Perth Metro 6-7 days 2-4 days
WA Region 7-9 days 3-5 days
WA Remote 8-11 days 3-5 days
NT Standard Post Express Delivery
Darwin Metro 5-8 days 2-4 days
NT Remote 14-15 days 3-5 days
TAS Standard Post Express Delivery
Tasmania Metro 5-6 days 2-4 days
TAS Remote 14-18 days 3-5 days


* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.

Please Contact us should you have any queries about the status of your order.

Delivery FAQs

Who will be delivering my wine?

Unless otherwise specified, your delivery will be sent via Australia Post. Should you elect to have your order delivered via our Express delivery service, your order will be delivered via Toll Priority.

Do you charge for freight?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via Toll Priority and is calculated at checkout. Guests are charged a flat rate of $10 for standard Australia post deliveries.

Can I request that my wine be left at my premises?

Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.

By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.

Express deliveries via Toll Priority may not be left unattended.

Can I request a specific delivery time?

Our Australia Post and Toll Priority services do not provide date or time specific deliveries.

If your delivery address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.

Not all of my wine has arrived — where is the rest of my delivery?

Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.

Is there any freight surcharge?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via Toll Priority.