Delivery Information

All orders are shipped from our warehouse which is located in Penfield, South Australia

All member orders include our Australia Post standard delivery service at no additional cost
You will receive an email tracking notification when your order has left our warehouse. Track your order by following the instructions within your email
Only eligble customers using Australia Post's Safe Drop service may authorise packages to be left unattended. Learn more on Safe Drop

Accessibility

At TWE, we value accessibility and inclusion. We are dedicated to ensuring that our order process meets the needs of all customers. If you would like assistance, please email us at help@cellardoor.co and we will do our best to accommodate your needs.

Please refer to the table below to find your regions estimated delivery time (business days):

NSW & ACT	Standard Post
Sydney Metro	4-6 days
NSW Region	4-7 days
Canberra	4-6 days
VIC	Standard Post
Melbourne Metro	3-5 days
VIC Region	3-6 days
SA	Standard Post
Adelaide Metro	2-4 days
SA Region	2-5 days
QLD	Standard Post
Brisbane Metro	4-7 days
QLD Region	5-9 days
QLD Remote (far nth)	7-15 days
WA	Standard Post
Perth Metro	6-7 days
WA Region	7-9 days
WA Remote	8-11 days
NT	Standard Post
Darwin Metro	5-8 days
NT Remote	14-15 days
TAS	Standard Post
Tasmania Metro	5-6 days
TAS Remote	14-18 days

* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.

Please Contact us should you have any queries about the status of your order.

Delivery FAQs

Who will be delivering my wine?

Unless otherwise specified, your delivery will be sent via Australia Post.

Do you charge for freight?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia.

Can I request that my wine be left at my premises?

Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.

By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.

Can I request a specific delivery time?

Our Australia Post services do not provide date or time specific deliveries.

If your delivery address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.

Not all of my wine has arrived — where is the rest of my delivery?

Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.

Is there any freight surcharge?

For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia.