At TWE, we value accessibility and inclusion. We are dedicated to ensuring that our order process meets the needs of all customers. If you would like assistance, please email us at help@cellardoor.co and we will do our best to accommodate your needs.
Please refer to the table below to find your regions estimated delivery time (business days):
| NSW & ACT | Standard Post |
|---|---|
| Sydney Metro | 4-6 days |
| NSW Region | 4-7 days |
| Canberra | 4-6 days |
| VIC | Standard Post |
| Melbourne Metro | 3-5 days |
| VIC Region | 3-6 days |
| SA | Standard Post |
| Adelaide Metro | 2-4 days |
| SA Region | 2-5 days |
| QLD | Standard Post |
| Brisbane Metro | 4-7 days |
| QLD Region | 5-9 days |
| QLD Remote (far nth) | 7-15 days |
| WA | Standard Post |
| Perth Metro | 6-7 days |
| WA Region | 7-9 days |
| WA Remote | 8-11 days |
| NT | Standard Post |
| Darwin Metro | 5-8 days |
| NT Remote | 14-15 days |
| TAS | Standard Post |
| Tasmania Metro | 5-6 days |
| TAS Remote | 14-18 days |
* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.
Please Contact us should you have any queries about the status of your order.
Unless otherwise specified, your delivery will be sent via Australia Post.
For members, standard Australia Post freight costs are included in our pricing, regardless of location in Australia.
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
Our Australia Post services do not provide date or time specific deliveries.
If your delivery address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.
Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.