How do I change my account or address details?

Your account details - including username, password, and address - can be updated on the My Account page.

Are there any order limits?

Purchases on are for your own personal use and that it is a condition of sale that you do not on-sell any wine. Treasury Wine Estates reserves the right to reject orders which we consider to be other than for personal use.

When will my wine be delivered?

Please refer to the table below to find your regions estimated delivery time (business days)

NSW & ACT Standard Post Express Delivery
Sydney Metro 4-6 days 2-3 days
NSW County 4-7 days 2-3 days
Canberra 4-6 days 2-3 days
VIC Standard Post Express Delivery
Melbourne Metro 3-5 days 2-3 days
VIC County 3-6 days 2-3 days
SA Standard Post Express Delivery
Adelaide Metro 2-4 days 2-3 days
SA County 2-5 days 2-3 days
QLD Standard Post Express Delivery
Brisbane Metro 4-7 days 2-3 days
QLD County 5-9 days 3-5 days
QLD Remote (far nth) 7-15 days 3-5 days
WA Standard Post Express Delivery
Perth Metro 6-7 days 2-4 days
WA County 7-9 days 3-5 days
WA Remote 8-11 days 3-5 days
NT Standard Post Express Delivery
Darwin Metro 5-8 days 2-4 days
NT Remote 14-15 days 3-5 days
TAS Standard Post Express Delivery
Tasmania Metro 5-6 days 2-4 days
TAS Remote 14-18 days 3-5 days

Delivery times will vary based on destination. Please refer to the table below for an estimate on likely delivery times for your region.

Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.

You will receive a Shipment Notification email containing your unique tracking number when your order has been processed for shipping. Follow the instructions within the Shipment Notification email to track the status of your order.

Please Contact us should you have any queries about the status of your order.

Not all of my wine has arrived — where is the rest of my delivery?

Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.

Can I request that my wine be left at my premises?

Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.

By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.

Express deliveries via StarTrack Premium may not be left unattended.

Can I request a specific delivery time?

Our Australia Post and StarTrack Premium services do not currently provide for time specific deliveries. However you can choose to delay your delivery, and select your desired shipping date (for a maximum of 30 days).

What if I am not home when my delivery arrives?

If your delivery address is unattended, or someone aged 18+ is not at home, and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.

A calling card will also be left by StarTrack Premium for all Express deliveries to unattended premises. In this event, please call the number on the card to arrange redelivery

Can I change my delivery address after my order has been processed?

Orders cannot be changed once they have been shipped so we recommend taking the time to check the delivery address prior to placing your order.

Please Contact us for questions relating to changing your delivery address.

Is there any freight surcharge?

For standard deliveries, freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium.

Is a tax invoice provided?

You will receive an order confirmation email which serves as a tax invoice. If you need to resend the order confirmation email you can do this via the ‘My Account’ section. Please Contact Us and quote your order number if you are having issues sourcing your tax invoice.

What if I want to cancel or change my order?

Orders cannot be changed or cancelled once they have been shipped so we recommend taking the time to carefully check the details prior to placing an order.

Please Contact Us should you wish to change or cancel your order prior to shipment.

What is your policy for returns and refunds?

In the unlikely event that the wine received is faulty or defective, not as ordered or not of acceptable quality, please Contact us so that we can assist.

Why is there a minimum average bottle amount for orders to the Northern Territory?

The Northern Territory regulation requires the sale price for alcohol to be greater than a specified minimum price. To ensure you can purchase wine with us if you’re in the Northern Territory, please ensure that your net average bottle price is greater than $15.39. For more information on this regulation please refer to the Northern Territory State Government website here.

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