Returns Policy

CHANGE OF MIND RETURNS

CellarDoor.co will allow you 30 days to return a product where you have changed your mind. You will be refunded the cost of the items returned, less the cost of return shipping and less a restocking fee of $20.00 per item. An "item" is each single bottle or each single case.

Please note: That any bottle you’re returning cannot be opened or consumed – we only accept Change of Mind returns for unopened bottles. This does not include purchases on mystery case and wildcard promotions.

Mystery items and bottles (where the wine you’re purchasing is not stated) are not eligible for Change of Mind returns.

Refunds are processed within 3 business days once confirmation has been received of your return being sent. Once actioned, refunds can take up to 7 days to land in your account. We will refund back to the card or account used for the original purchase transaction.

WHAT YOU MUST PROVIDE

When initiating a Change of Mind return, please provide the following information in your request:

• Your Order Number and proof of purchase
• The items within your order that you wish to return
• The reason for returning them

FAULTY OR DEFECTIVE RETURNS

We will accept returns for any items that are faulty, defective, not as ordered or not of acceptable quality. We can arrange for a refund or replacement, depending on the circumstances.

When initiating a defective or not-as-ordered return, please provide the following information in your request:

• Your Order Number and proof of purchase
• The items within your order that are defective or not as ordered
• The reason for returning them

Our Customer Service team will review this information and provide a resolution in due course.

There is no restocking or return fee for items that are found to be defective, not-as-ordered or not of acceptable quality.

Refunds are processed within 3 business days of your return being sent. Once actioned, refunds can take up to 7 days to land in your account. We will refund back to the card or account used for the original purchase transaction.

HOW TO RETURN AN ITEM

Please reach out to our Customer Service team to begin the returns process – they can be contacted on 1300 893 946, or via our Contact Us form. They will advise of next steps.